Felipe Cepero
About Felipe Cepero
Felipe Cepero is a Senior Customer Success Manager at Vena Solutions in Toronto, Ontario, Canada, where he has worked since 2022. He has a diverse background in customer success, product marketing, and accounting, with previous roles at KPMG, Nudge, and CaseWare International Inc.
Current Role at Vena Solutions
Felipe Cepero serves as a Senior Customer Success Manager at Vena Solutions, a position he has held since 2022. He operates from Toronto, Ontario, Canada, where he focuses on enhancing customer satisfaction and ensuring successful product adoption. His role involves collaborating with clients to understand their needs and provide tailored solutions to maximize their experience with Vena's offerings.
Previous Experience at Vena Solutions
Before his current role, Felipe worked at Vena Solutions as a Customer Success Manager from 2021 to 2022. During this time, he was responsible for managing client relationships and facilitating the onboarding process. His experience in this position laid the foundation for his advancement to Senior Customer Success Manager.
Professional Background at KPMG
Felipe Cepero has significant experience at KPMG Canada, where he held multiple roles. He began as a Summer Associate in 2014 for 11 months, followed by positions as a Staff Accountant from 2015 to 2017 and as a Senior Accountant from 2017 to 2018. His tenure at KPMG provided him with a solid grounding in accounting and client service.
Experience in Product Marketing and Implementation
Felipe has also worked in product marketing and implementation roles. He was an Associate Product Marketing Manager at Nudge, an Axonify company, for 9 months in 2019. Additionally, he served as an Implementation Specialist at CaseWare International Inc. from 2020 to 2021. These roles contributed to his expertise in customer engagement and product management.
Education and Professional Development
Felipe Cepero earned his Bachelor’s Degree from McMaster University, where he studied from 2011 to 2015. He also pursued further education in User Experience Design at BrainStation in 2018, completing the program in 11 months. This educational background supports his skills in customer success and product management.