Foram Patel
About Foram Patel
Foram Patel is an Application Support Analyst with a Master of Business Administration from University Canada West. Based in Vancouver, British Columbia, she has a background in customer service, technical support, and financial analysis.
Current Role at Vena Solutions
Foram Patel serves as an Application Support Analyst at Vena Solutions, a position held since 2022. In this role, she focuses on providing technical support and ensuring the smooth operation of applications. Her responsibilities include troubleshooting issues, managing user requests, and optimizing application performance. This position is remote and based in Vancouver, British Columbia, Canada.
Education and Expertise
Foram Patel holds a Master of Business Administration (MBA) from University Canada West, which she completed from 2019 to 2020. She also earned a Master of Commerce (MCom) from the University of Mumbai between 2012 and 2014, and a Bachelor of Commerce (BCom) with a specialization in Financial Accounting and Auditing from Somaiya Vidyavihar University from 2009 to 2012. Additionally, she has intermediate knowledge of SQL and Oracle databases.
Professional Background
Foram Patel has diverse work experience in various roles. She worked as a Customer Service Representative at FLG FrontLine Group for TELUS Health Services in 2021 and as a Recruitment and Administrative Officer at FSS Canada for one month in the same year. Prior to her current role, she was a Technical Support Representative at TEKsystems from 2021 to 2022 and a Package Handler at UPS from 2019 to 2020.
Achievements in Inventory Management
In her previous roles, Foram Patel achieved notable results in inventory management, including attaining 99% inventory accuracy through weekly cycle counting and process optimization. This accomplishment reflects her ability to analyze operational data and implement effective strategies to minimize disruptions caused by material shortages or damage.
Technical Proficiency
Foram Patel is proficient in administering various ticketing systems, including JIRA, Confluence, and Zendesk. Her technical skills support her role in application support and enhance her ability to manage user inquiries and technical challenges effectively.