Ilene Landon
About Ilene Landon
Ilene Landon serves as the Senior Vice President of Professional Services at Vena Solutions, where she has worked since 2023. With a strong background in SaaS delivery and customer relationship management, she has held various leadership roles across multiple companies, including SumTotal Systems and SuccessFactors.
Current Role at Vena Solutions
Ilene Landon serves as the Senior Vice President of Professional Services at Vena Solutions, a position she has held since 2023. Based in Toronto, Ontario, Canada, she operates in a remote capacity. In this role, she focuses on enhancing professional service delivery and fostering client relationships, leveraging her extensive background in customer relationship management.
Previous Experience in Professional Services
Before joining Vena Solutions, Ilene Landon held several significant positions in professional services. She was the Vice President of Professional Services at SumTotal Systems, LLC from 2014 to 2016. Prior to that, she worked at SuccessFactors as Director of Professional Services from 2010 to 2014, and at HireVue as Senior Vice President, Professional Services and Delivery from 2019 to 2023. Her experience spans various roles where she managed both commercial and public sector accounts.
Educational Background
Ilene Landon studied Chemical Engineering at Lafayette College, where she earned her Bachelor of Science (BS) degree. She furthered her education at the University of Virginia, obtaining a Master of Science (MS) in Chemical Engineering. This educational foundation supports her expertise in managing complex service delivery environments.
Professional Skills and Specializations
Ilene Landon is recognized for her skills in customer rescue and customer relationship management. She specializes in scaling SaaS delivery organizations while maintaining quality and consistency. Her ability to facilitate cross-functional team collaboration and process improvement is noted, along with her capability to decrease implementation complexity and time to value in SaaS delivery.
Founding Member at Chief
In addition to her role at Vena Solutions, Ilene Landon is a Founding Member at Chief, a network aimed at connecting and supporting women in executive roles. She has been involved with Chief since 2021, contributing to initiatives that promote leadership and professional development among women in business.