Jarran Francis
About Jarran Francis
Jarran Francis is a Senior Manager of Customer Success at Vena Solutions, where he has worked since 2021. He has a background in Human Resources, a B.Comm from the University of Guelph, and extensive experience in customer success roles at Lone Wolf Real Estate Technologies.
Work at Vena Solutions
Jarran Francis has been with Vena Solutions since 2021, currently holding the position of Senior Manager, Customer Success. In this role, he focuses on enhancing customer relationships and maximizing the value of their investments. He has implemented initiatives aimed at improving Gross Retention rates and Customer Satisfaction (CSAT) and Net Promoter Score (NPS). Prior to his current role, he served as a Senior Enterprise Customer Success Manager from 2019 to 2021, where he engaged with customers to ensure a positive experience throughout their journey.
Education and Expertise
Jarran Francis studied at the University of Guelph from 2006 to 2010, where he earned a Bachelor of Commerce (B.Comm) degree with a focus on Human Resources. This educational background provides him with a solid foundation in business principles and human resource management, which he applies in his roles within customer success.
Background in Customer Success
Before joining Vena Solutions, Jarran Francis worked at Lone Wolf Real Estate Technologies in various roles from 2010 to 2019. His positions included Trainer/Implementation Specialist, Manager of Training and Implementation, Manager of Website Services, and Director of Customer Success. His experience in these roles equipped him with skills in customer training, implementation strategies, and team leadership, contributing to his expertise in customer success management.
Achievements in Customer Retention
At Vena Solutions, Jarran Francis developed and executed a renewal strategy that resulted in favorable outcomes for the company. He has also promoted deep customer relationships to help clients recognize the strategic value of their investments. His active engagement in the holistic customer journey has been instrumental in enhancing customer value and return on investment.
Coaching and Mentoring Experience
Jarran Francis has provided coaching and mentoring to the Customer Success Management team at Vena Solutions. His focus on supporting the personal and professional growth of team members reflects his commitment to fostering a collaborative and effective work environment.