Jenny Lynn Caussel (Crawford)
About Jenny Lynn Caussel (Crawford)
Jenny Lynn Caussel (Crawford) serves as an Enterprise Customer Success Manager for Key Accounts at Vena Solutions, a position she has held since 2023. With a background in customer success and account management across various organizations, she has accumulated extensive experience in the field since beginning her career in 2013.
Work at Vena Solutions
Jenny Lynn Caussel currently serves as an Enterprise Customer Success Manager for Key Accounts at Vena Solutions. She has been in this role since 2023, working remotely. Prior to this position, she worked as a Customer Success Manager for the Mid Market segment at Vena Solutions from 2021 to 2022. Her experience at Vena Solutions spans over two years, contributing to her expertise in customer success management.
Previous Experience in Customer Success Management
Before joining Vena Solutions, Jenny held several roles in customer success management. She worked at Assent Compliance Inc as a Customer Success Manager for five months in 2020 and later served as a Senior Customer Success Manager from 2020 to 2022. Additionally, she was a Senior Strategic Customer Success Manager at TrafficSoda from 2019 to 2020. Her background includes managing customer relationships and driving success across various organizations.
Education and Expertise
Jenny Lynn Caussel studied at the University of Ottawa, where she earned a Bachelor of Arts in Recreation and Communications from 2007 to 2011. She also completed a Graduate program in Sport Business Management at Durham College from 2012 to 2013. Her educational background supports her roles in customer success and account management, providing her with a strong foundation in communication and relationship management.
Background in Account Management
Jenny has a solid background in account management, having worked at Maple Leaf Sports & Entertainment as an Account Manager from 2013 to 2016. She also served as a Senior Account Manager at Momentum Worldwide from 2018 to 2019. These roles involved managing client accounts and ensuring customer satisfaction, which contributed to her skills in customer engagement and strategic planning.
Early Career and Internships
Jenny began her career with an internship at Maple Leaf Sports & Entertainment in 2013. She also gained experience in talent management at MTV/Much Music from 2014 to 2015. Her early career experiences provided her with insights into the sports and entertainment industries, shaping her professional journey in customer success and account management.