Jenny Lynn Crawford
About Jenny Lynn Crawford
Jenny Lynn Crawford is a Customer Success Manager specializing in the Mid Market sector at Vena Solutions since 2021, currently based in Ottawa, Ontario, Canada. With a diverse background in customer success and account management, she has worked for several organizations, including Assent Compliance Inc and Momentum Worldwide.
Current Role at Vena Solutions
Jenny Lynn Crawford serves as the Customer Success Manager for the Mid Market segment at Vena Solutions, a position she has held since 2021. Based in Ottawa, Ontario, Canada, she has accumulated three years of experience in this role. Her responsibilities include ensuring customer satisfaction and success, focusing on the needs of mid-market clients.
Previous Experience in Customer Success
Prior to her current role, Crawford worked at Assent Compliance Inc as a Senior Customer Success Manager starting in 2020, where she contributed to customer engagement and retention strategies for four years. She also held the position of Customer Success Manager at Assent Compliance Inc for five months in 2020, demonstrating her expertise in customer relationship management.
Background in Account Management
Crawford has a solid background in account management, having worked as a Senior Account Manager at Momentum Worldwide from 2018 to 2019. She also served as an Account Manager at Maple Leaf Sports & Entertainment for three years, from 2013 to 2016. Her experience in these roles has equipped her with skills in client relations and strategic planning.
Educational Qualifications
Crawford studied at the University of Ottawa, where she earned a Bachelor of Arts (B.A.) in Recreation and Communications from 2007 to 2011. She also attended Durham College, completing a Graduate program in Sport Business Management from 2012 to 2013. Additionally, she has studied at Grand River Collegiate Institute.
Early Career and Community Engagement
In the earlier stages of her career, Crawford worked at the City of Ottawa as a Youth Leader from 2009 to 2011, where she engaged with the community. She also gained experience in talent management at MTV/Much Music from 2014 to 2015 and contributed to community engagement initiatives at Heart and Stroke from 2017 to 2018.