Jonathan Steele, MBA
About Jonathan Steele, MBA
Jonathan Steele, MBA, serves as the Director of Partner Development at Vena Solutions, where he has worked since 2023. With over 15 years of experience in Customer Success and Sales within the SaaS industry, he has held various leadership roles at notable companies and has a strong academic background in Philosophy, Chemical Engineering, and Strategic Management.
Work at Vena Solutions
Jonathan Steele currently serves as the Director of Partner Development at Vena Solutions, a position he has held since 2023. His role involves overseeing partner relationships and developing strategies to enhance collaboration. Prior to this position, he worked at Vena Solutions as Manager of Partner Success from 2021 to 2022 and as Sr. Enterprise Customer Success from 2019 to 2021. His experience at Vena Solutions has contributed to his expertise in customer success within the SaaS industry.
Education and Expertise
Jonathan Steele holds multiple degrees, including a Bachelor of Arts in Philosophy and a Bachelor of Science in Chemical Engineering from Queen's University, obtained between 1998 and 2002. He also earned an MBA in Strategic Management and Economics from Schulich School of Business - York University from 2006 to 2009. Additionally, he completed a Certificate in Ethics at Toronto Metropolitan University from 2021 to 2023. His expertise includes Gainsight planning and implementation, customer success strategies, and a focus on Net Dollar Retention.
Background
Jonathan Steele has over 15 years of experience in Customer Success and Sales within the SaaS industry. He has worked with both large enterprises and start-ups, allowing him to develop a diverse skill set. His career includes roles at various organizations, including Rubikloud Technologies, where he served as Vice President of Sales from 2015 to 2018, and Nielsen as Client Business Partner from 2013 to 2015. His background reflects a strong foundation in customer relationship management and strategic development.
Achievements
Throughout his career, Jonathan Steele has contributed to the development of the ValueExperience framework for Customer Success strategy assessment. He has been involved in crafting customer success strategies and building teams, showcasing his ability to enhance organizational performance. His work has focused on integrating ethical considerations into technology and SaaS, reflecting his academic interests and professional commitments.