Liliana Godoy
About Liliana Godoy
Liliana Godoy is a Customer Success Manager at Vena Solutions, where she has worked since 2021. She has a background in client success and operations, having held various roles at Phreesia and Apple, and holds an undergraduate degree in Political Science and Biology from the University of Ottawa.
Current Role at Vena Solutions
Liliana Godoy serves as a Customer Success Manager at Vena Solutions, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from the company's solutions. Her experience in client management contributes to her effectiveness in addressing customer needs and fostering long-term relationships.
Previous Experience at Phreesia
Liliana Godoy worked at Phreesia as a Client Success Manager from 2019 to 2020, and later as a Senior Client Success Manager from 2020 to 2021. During her tenure, she was responsible for managing client relationships and ensuring successful implementation of Phreesia's services. Her role involved collaborating with clients to optimize their experience and address any challenges they faced.
Professional Background at Apple
Liliana Godoy held multiple positions at Apple from 2015 to 2019. She began as a Specialist, then progressed to Expert, Lead, and finally Operations Lead. In these roles, she developed skills in customer service, operations management, and team leadership. Her experience at Apple provided her with a strong foundation in client engagement and operational efficiency.
Education and Academic Background
Liliana Godoy studied at the University of Ottawa, where she earned an undergraduate degree in Political Science and Biology from 2005 to 2010. This educational background equipped her with analytical skills and a broad understanding of social and scientific issues, which she applies in her professional roles.