Luisa Maluf
About Luisa Maluf
Luisa Maluf is a Customer Experience Operations Manager at Vena Solutions, specializing in process improvement through data analytics. She has a diverse background in operations and client management, with previous roles at Prophix Software and Freightcan Global Inc.
Current Role at Vena Solutions
Luisa Maluf serves as the Customer Experience Operations Manager at Vena Solutions. She has held this position since 2022, contributing to the company's focus on enhancing customer satisfaction and operational efficiency. In this role, she applies her expertise in process improvement and data analytics to streamline operations and improve the overall customer experience.
Previous Experience at Prophix Software
Prior to her current role, Luisa Maluf worked at Prophix Software in various capacities. She was the Professional Services Operations Lead for 8 months in 2022, where she focused on optimizing service delivery. From 2018 to 2022, she served as a Professional Services Analyst, contributing to project execution and client engagement. Earlier, she worked as a Sales Operations Administrator for one year from 2017 to 2018, supporting sales processes and operations.
Educational Background
Luisa Maluf studied at Conestoga College, where she earned an Advanced Diploma in Business Administration, Management and Operations from 2012 to 2015. She also attended Universidade Positivo for one year from 2011 to 2012. Her education has provided her with a solid foundation in business principles, which she applies in her professional roles.
Career History in Logistics and Operations
Before her roles at Prophix Software, Luisa Maluf gained experience in logistics and operations. She worked as an Import Coordinator at Freightcan Global Inc for 2 months in 2015 and as an Export Coordinator at PGA Trading and Shipping Inc from 2015 to 2017 for 2 years. These positions helped her develop skills in managing supply chain processes and coordinating logistics.
Focus on Process Improvement
Luisa Maluf emphasizes driving process improvement through data analytics and validation in her professional endeavors. She specializes in aligning client needs with business objectives, ensuring that projects are delivered on time and within budget. Her approach reflects her commitment to enhancing operational efficiency and customer satisfaction.