Mark Barrese
About Mark Barrese
Mark Barrese is a Senior Enterprise Customer Success Manager at Vena Solutions, where he has worked since 2021. With extensive experience across various industries, he has developed a comprehensive understanding of the customer journey.
Work at Vena Solutions
Mark Barrese has been serving as the Sr. Enterprise Customer Success Manager at Vena Solutions since 2021. His role focuses on enhancing customer satisfaction and ensuring successful product adoption among enterprise clients. Prior to this position, he worked as an Enterprise Customer Success Manager at the same company from 2019 to 2021. His tenure at Vena Solutions spans three years, during which he has contributed to the company's commitment to customer success in Toronto, Ontario, Canada.
Background in Customer Success
Mark Barrese has extensive experience in customer success across various industries, including banking, sports, and health insurance. His career includes multiple roles at Maple Leaf Sports & Entertainment (MLSE), where he served as Manager, Service for seven months in 2016, and as Premium Account Manager from 2012 to 2016. He also held positions as an Account Service Representative and Account Manager at MLSE and Benecaid Health Benefit Solutions Inc., respectively. This diverse background has provided him with a comprehensive understanding of the customer journey.
Education and Expertise
Mark Barrese studied at The University of Western Ontario - Huron University College, where he earned an Honours Specialization BA in Political Science with a Minor in Economics from 2003 to 2007. His educational background complements his professional experience, allowing him to apply analytical skills and strategic thinking in his roles within customer success management.
Previous Work Experience
Before his current role at Vena Solutions, Mark Barrese worked at CIBC Mellon as a Client and Advisor Specialist from 2007 to 2009. He also gained experience in customer service and account management at MLSE and Benecaid Health Benefit Solutions Inc. His career path reflects a consistent focus on customer engagement and support, contributing to his expertise in the field.
Community Involvement
Mark Barrese plays an active role in Virtacore, a Toronto-based self-help tribe for entrepreneurs and intrapreneurs. This involvement highlights his commitment to fostering community and collaboration among professionals, further enhancing his skills and network within the industry.