Rasheed K.
About Rasheed K.
Rasheed K. is a Senior Customer Success Manager, International at Vena Solutions, where he has worked since 2021. He has a background in technical support and customer success, with previous roles at Vena Solutions, Cineworld Cinemas Ltd, and Sage.
Current Role at Vena Solutions
Rasheed K. serves as the Senior Customer Success Manager, International at Vena Solutions. He has held this position since 2021, contributing to customer success initiatives within the organization. His role focuses on enhancing customer experience and account management, leveraging his extensive background in the computer software industry.
Previous Experience at Vena Solutions
Prior to his current role, Rasheed K. worked at Vena Solutions in two capacities. He served as a Customer Success Manager, International from 2019 to 2021, and as an Application Support Engineer from 2018 to 2019. His experience in these roles helped him develop strong skills in databases and technical support.
Career Background in Customer Support
Rasheed K. has a diverse background in customer support roles. He worked as a Customer Support Technician at Sage from 2014 to 2016 and as a Second Line Technical Support Consultant at Cintra HR & Payroll Services from 2016 to 2017. His early career included positions at Cineworld Cinemas Ltd, where he progressed from Team Member to Supervisor between 2009 and 2014.
Education and Qualifications
Rasheed K. studied at the University of Hertfordshire, where he earned a BSc in Digital Technology Computer Network Technology from 2009 to 2014. He also attended Harrow College, achieving a qualification in Computer Science from 2007 to 2008. His educational background supports his technical expertise in the field.
Skills and Expertise
Rasheed K. possesses strong skills in databases and technical support, which are essential for enhancing customer experience. He has a demonstrated history of working in the computer software industry, focusing on customer success. His expertise includes building trust with clients and delivering measurable outcomes, particularly in his role at Vena Solutions.