Rasheed Koya
About Rasheed Koya
Rasheed Koya is an experienced Application Support Engineer currently working at Vena Solutions in Toronto, Canada. With over a decade in the IT industry, he has a diverse background in technical support and customer service.
Work at Vena Solutions
Rasheed Koya has been employed at Vena Solutions since 2018, serving as a Second Line: Application Support Engineer. In this role, he is responsible for providing technical support and ensuring the smooth operation of applications. His tenure at Vena Solutions has contributed to his extensive experience in the IT industry, which spans over a decade.
Previous Experience in Technical Support
Prior to his current position, Rasheed Koya worked at Cintra Hr & Payroll Services as a Second Line: Technical Support Consultant from 2016 to 2017. He also held the position of Application Support Analyst at City Electrical Factors for three months in 2018. Additionally, he served as a Customer Support Technician at Sage from 2014 to 2016. These roles have equipped him with a solid foundation in technical support and customer service.
Education and Expertise
Rasheed Koya studied Computer Science at Harrow College from 2007 to 2008. He furthered his education at the University of Hertfordshire, where he earned a Bachelor of Science degree from 2009 to 2014. His educational background has provided him with the necessary knowledge and skills to excel in the IT field.
Background in Customer Service
Rasheed Koya has a diverse background that includes experience in both technical support and customer service. He worked as a Supervisor at Cineworld Cinemas Ltd from 2011 to 2014, which enhanced his customer service skills. His ability to effectively resolve customer queries demonstrates his commitment to client satisfaction.
Career Development
With over a decade of experience in the IT industry, Rasheed Koya has shown a strong commitment to professional growth and skill enhancement. His career trajectory reflects a focus on developing a versatile skill set that encompasses both technical and client-facing roles.