Samantha Wirtz (Scott)
About Samantha Wirtz (Scott)
Samantha Wirtz is a Practice Manager at Vena Solutions with over 10 years of experience in Service Delivery Management in the IT and services industry. She has held various managerial roles in companies such as Britehouse, Dimension Data, and BioConnect, and has a strong educational background in ITIL certifications.
Current Role at Vena Solutions
Samantha Wirtz currently serves as Practice Manager at Vena Solutions, a position she has held since 2020. In this role, she is responsible for overseeing various practice areas and ensuring the delivery of high-quality services. Her experience in service delivery management contributes to her effectiveness in this position.
Previous Experience in Service Delivery Management
Prior to her current role, Samantha Wirtz held several positions in service delivery management. She worked at BioConnect as Director of Professional Services from 2017 to 2020, and at Paramount Commerce as Director of Merchant Success for six months in 2020. Her earlier experience includes roles at Dimension Data as Client Delivery Manager and Service Delivery Manager, where she developed her expertise in managing service delivery teams.
Educational Background and Certifications
Samantha Wirtz has a solid educational background in IT service management. She studied at Foster Milliar, achieving certifications in ITIL V3 Service Strategy, ITIL V3 Service Operation, and ITIL Foundation V3. Additionally, she completed ITIL Service Design and ITIL Service Transition courses at Pink Elephant, further enhancing her knowledge and skills in the field.
Experience in the Information Technology Industry
With over 10 years of experience in service delivery management, Samantha Wirtz has developed a strong professional background within the information technology and services industry. Her roles have included managing service delivery teams and ensuring compliance with service-level agreements (SLAs), demonstrating her capability in IT service management and strategy.
Early Career and Education
Samantha Wirtz began her career in the information technology sector after obtaining her Matric Certificate from Damelin. She gained foundational knowledge and skills that would support her subsequent roles in service delivery management. Her early positions included working at Integr8 IT and Dimension Data Middle East and Africa, where she honed her management skills.