Sheneth Fernando, MBA
About Sheneth Fernando, MBA
Sheneth Fernando, MBA, is a Customer Success Manager with a diverse background in finance and technology. He has held various roles in customer success and service assurance across multiple organizations, including RBC and Vena Solutions, and possesses a strong educational foundation in Chemistry, Finance, and Business Administration.
Current Role at Vena Solutions
Sheneth Fernando serves as a Customer Success Manager at Vena Solutions, a position he has held since 2024. In this role, he focuses on enhancing client satisfaction and ensuring successful implementation of the company's solutions. His responsibilities include managing client relationships and leveraging his expertise to address client needs effectively.
Previous Experience in Customer Success
Prior to his current position, Sheneth worked at Brane as a Client Solutions Manager from 2021 to 2023. He also held various roles at RBC Investor & Treasury Services, including Service Assurance Manager and Client Experience Manager. His experience spans over several years in customer success and client management, emphasizing his ability to drive positive client outcomes.
Educational Background
Sheneth holds a Master of Business Administration (MBA) from the University of Toronto - Rotman School of Management, which he completed from 2018 to 2021. He also earned a Bachelor of Science (BS) in Chemistry and a Bachelor of Management and Organizational Studies with a focus on Finance from Western University, where he studied from 2010 to 2015. His diverse educational background supports his multifaceted career in finance and technology.
Diverse Work Experience
Sheneth has a varied work history that includes roles in both large financial institutions and smaller startups. His experience ranges from positions at RBC and TD to working as a salesperson at Freedom. This breadth of experience has equipped him with a comprehensive understanding of different business environments and client needs.
Language Skills and Personal Interests
Sheneth is fluent in English and Sinhala, conversant in basic French, and currently learning Tamil. He has a strong interest in fitness and wellness, regularly engaging in gym activities and studying diet and nutrition. His passion for technology and its impact on society reflects his commitment to leveraging advancements for client benefit.