Emma Smith
About Emma Smith
Emma Smith is a Global Call Centre Analyst at Venator Materials Plc, with a strong background in administration and customer service. She has expertise in Quality Assurance and data analysis, supported by her experience in various roles within the information technology and services industry.
Work at Venator Materials
Emma Smith currently serves as a Global Call Centre Analyst at Venator Materials Plc. She has held this position since 2021, contributing to the company's operational efficiency and customer service excellence. In her role, she utilizes her skills in administration and quality assurance to support effective call center operations.
Previous Experience in IT Services
Prior to her current role, Emma Smith worked at Northgate Public Services as a Service Desk Subject Matter Expert from 2014 to 2019. She spent five years in this position, where she developed her expertise in customer service and IT support. Following this, she worked at Auxillis as an IT Service Desk Analyst for one year, from 2019 to 2020, further enhancing her skills in the information technology sector.
Education and Expertise
Emma Smith studied at Wellfield from 2003 to 2008, completing five years of education. She later attended East Durham College from 2008 to 2010, where she studied Visual and Performing Arts and achieved a BTEC National Award. Her educational background complements her professional expertise in administration, quality assurance, and data analysis, particularly with strong skills in Microsoft Excel.
Background in Customer Service
Emma Smith has a solid background in customer service, which has been integral to her roles in both call center operations and IT support. Her experience in this area has contributed to effective client interactions and overall customer satisfaction, enhancing the service delivery in her previous and current positions.