Eric Lau
About Eric Lau
Eric Lau is a Global Service Desk Analyst with extensive experience in customer support and quality analysis. He has worked in various roles across multiple companies since earning his Bachelor of Science degree from Limkokwing University of Creative Technology.
Current Role at Huntsman
Eric Lau has been serving as a Global Service Desk Analyst at Huntsman since 2016. He is based in The Woodlands, Texas, United States. In this role, he is responsible for providing technical support and ensuring efficient service desk operations. His experience in this position contributes to the overall effectiveness of the company's global service initiatives.
Previous Experience at Huntsman
Prior to his current role, Eric Lau worked as a Regional Service Desk Technician at Huntsman for a brief period from 2014 to 2015. This position involved providing technical support and assistance to regional teams, enhancing his skills in customer service and technical troubleshooting.
Experience at CSC
Eric Lau worked at CSC as a Global Quality Analyst from 2012 to 2014. In this role, he focused on quality assurance processes and contributed to improving service delivery standards within the organization.
Career at Scicom (MSC) Bhd
Eric Lau's career began at Scicom (MSC) Bhd, where he held two positions. He served as a Technical Support Executive from 2006 to 2008 and then as a Customer Experience Specialist from 2008 to 2012. His roles involved providing customer support and enhancing user experiences, laying the foundation for his future career in service desk operations.
Education and Qualifications
Eric Lau studied at Limkokwing University of Creative Technology, where he earned a Bachelor of Science degree from 2002 to 2006. This educational background provided him with the knowledge and skills necessary for his career in technology and customer service.