Ian Derbyshire
About Ian Derbyshire
Ian Derbyshire is an IT Service Management Analyst with a strong background in user administration and desktop support. He has worked for several companies in the UK, including Atos IT Solutions and Services, BBC, and Venator Materials Plc, and is dedicated to service improvement and customer-centric processes.
Current Role at Venator Materials
Ian Derbyshire serves as an IT Service Management Analyst at Venator Materials Plc since 2021. In this role, he focuses on enhancing IT service delivery and ensuring effective management of IT services. He applies his extensive knowledge of IT Service Management (ITSM) to improve processes and user experiences. His responsibilities include designing, implementing, and supporting Service Request Management (SRM) solutions, ensuring that changes are executed through a structured planning and communication framework.
Previous Experience in IT Support
Ian Derbyshire has a diverse background in IT support roles across several organizations. He worked at Atos IT Solutions and Services and the BBC as a 1st/2nd Line User Administration Subject Matter Expert from 2013 to 2016. He then served as a 2nd Line IT Support Lead at Hargreaves Services plc from 2016 to 2019. Following that, he was a 2nd Line Desktop Support Engineer at Fenwick from 2019 to 2020, and later worked as an IT Desktop Technician at Kromek Group plc from 2020 to 2021.
Education and Qualifications
Ian Derbyshire studied at The Hermitage School from 1999 to 2006, completing his secondary education. He then pursued higher education at the University of Sunderland, where he studied Primary Education and earned a Bachelor of Arts (BA) degree from 2007 to 2013. His educational background supports his analytical skills and customer-centric approach in IT service management.
Technical Skills and Expertise
Ian possesses extensive technical experience in IT Service Management (ITSM), particularly in the design, scope, implementation, and ongoing support of various Service Request Management (SRM) solutions. He has a strong command of Office 365 Cloud support, which enhances his ability to provide effective IT services. His methodical troubleshooting and documentation practices contribute to a unified service delivery.
Focus on Service Improvement
Ian Derbyshire is passionate about service improvement and is dedicated to enhancing existing processes with a customer-centric attitude. He consistently reviews and improves practices to streamline the end-user experience. His approach involves ensuring that every change is carefully planned and communicated, reflecting his commitment to delivering high-quality IT services.