Jacob John Jr
About Jacob John Jr
Jacob John Jr is a Global Service Desk Manager at Venator Materials Plc, overseeing a team that provides IT support across multiple continents. He also serves as the Local Security Officer in Kuala Lumpur, focusing on IT security and compliance.
Work at Venator Materials
Jacob John Jr has held the position of Global Service Desk Manager at Venator Materials Plc since 2017. In this role, he manages a team that operates across multiple continents, including the UK, US, and Kuala Lumpur. His responsibilities include overseeing IT service management practices and ensuring effective service delivery. Jacob also acts as the Incident Management process owner, focusing on the handling and resolution of IT incidents. His leadership extends to the Asia Pacific Regional Service Desk, where he provides on-site IT support across six countries: Malaysia, China, Australia, Singapore, India, and Korea.
Education and Expertise
Jacob John Jr studied at Sekolah Menengah Kebangsaan Bukit Mewah and later attended Advance Tertiary College, where he achieved A Levels in Science. He also completed a course at Alison, focusing on Information Technology and Computer Networking. His educational background supports his expertise in IT service management and security compliance, which he applies in his current role and previous positions.
Background
Jacob John Jr has a diverse professional background in IT support and management. He worked at HSBC as a Senior Global Support Analyst from 2005 to 2010 in Selangor, Malaysia. Following this, he served as Team Lead at CSC- Computer Science Corporation from 2010 to 2014. He then worked at Huntsman Global Business Services Sdn Bhd as Global Service Desk Team Lead from 2014 to 2017 before joining Venator Materials. His career reflects a steady progression in IT service roles, emphasizing leadership and operational management.
Achievements
In his current role, Jacob John Jr is responsible for ITSM service and process ownership, ensuring the effective implementation of IT service management practices. He drives continual service improvement and configuration management, aiming to enhance IT service delivery and infrastructure. Additionally, he serves as the Local Security Officer in Kuala Lumpur, overseeing IT security and compliance, and developing local security practices to improve the business environment.