Federico Ardoino
About Federico Ardoino
Federico Ardoino serves as the VP of Customer Success at Vendoo, bringing extensive experience in customer experience management from previous roles at companies like Ualá and Mercado Libre.
Current Role at Vendoo
Federico Ardoino serves as the Vice President of Customer Success at Vendoo, a company that is part of the Y Combinator W22 batch. He has held this position since 2023, contributing to the company's customer engagement strategies and overall success in the United States.
Previous Experience at Vopero
Before joining Vendoo, Federico worked at Vopero as the Vice President of Customer Experience (CX) for a period of seven months in 2022. In this role, he focused on enhancing customer satisfaction and improving service delivery.
Professional Background at Ualá
Federico has extensive experience at Ualá, where he held multiple roles. He served as the Business Development Manager from 2018 to 2019, the Head of Customer Experience (CX) from 2019 to 2021, and the Head of Operations & Customer Experience (CX) from 2021 to 2022. His tenure at Ualá spanned three years, during which he developed strategies to improve customer engagement and operational efficiency.
Experience at Mercado Libre
Federico worked at Mercado Libre as the Customer Experience Manager from 2015 to 2018. In this role, he was responsible for managing customer interactions and enhancing the overall customer experience in Buenos Aires and the surrounding areas.
Educational Background
Federico Ardoino has a diverse educational background. He studied at Christian Brothers College, focusing on Economía from 1986 to 1999. He also completed an Executive MBA at IAE Business School from 2014 to 2015. Additionally, he pursued studies in Customer Experience at various institutions, including Disney's Institute and Zappos Insights, where he gained insights into employee engagement and service-minded culture.