Brooke P.
About Brooke P.
Brooke P. is a Technical Support Representative at Vendr, where she has worked since 2023. She has a background in IT support and quality assurance, having previously held positions at Electronic Arts, 15Five, and Cayuse LLC.
Work at Vendr.com
Brooke P. has been employed at Vendr as a Technical Support Representative since 2023. In this role, Brooke is responsible for providing technical assistance and support to clients, ensuring that their needs are met effectively. This position involves troubleshooting issues, guiding users through technical processes, and collaborating with other team members to enhance customer satisfaction.
Education and Expertise
Brooke P. studied at Merit America, focusing on the Google IT Support Certification from 2020 to 2021. This program equipped Brooke with essential skills in IT support, including troubleshooting, customer service, and system administration. Additionally, Brooke earned an Associate's degree in Cybersecurity from Lone Star College, further enhancing expertise in the field of technology and security.
Background in Technical Support
Prior to joining Vendr, Brooke P. gained extensive experience in technical support roles. Brooke served as a Customer Support Engineer at 15Five from 2022 to 2023, providing assistance to customers and resolving technical issues. Before that, Brooke worked as a Product Support Specialist at Cayuse LLC from 2021 to 2022, where responsibilities included supporting product users and addressing their inquiries.
Experience at Electronic Arts
Brooke P. worked at Electronic Arts (EA) as a Quality Assurance Tester from 2016 to 2017 for eight months in Baton Rouge, Louisiana. In this role, Brooke was involved in testing video games to identify bugs and ensure quality standards were met before release. This experience contributed to a solid foundation in quality assurance and technical evaluation.