Erik Ross
About Erik Ross
Erik Ross is a Principal Customer Success Manager with extensive experience in sales and customer success roles across various companies, including Vendr and CarGurus. He holds degrees in Management and Communication from Bryant University and has worked in multiple locations, primarily in the Greater Boston area.
Current Role at Vendr
Erik Ross serves as the Principal Customer Success Manager at Vendr, a position he has held since 2024. He works in a hybrid capacity from Boston, Massachusetts. In this role, he is responsible for ensuring customer satisfaction and success, leveraging his extensive experience in customer relationship management.
Previous Experience at Vendr
Prior to his current role, Erik worked at Vendr as a Senior Enterprise Customer Success Manager from 2021 to 2024. During this time, he focused on managing enterprise-level accounts and enhancing customer engagement strategies to drive retention and satisfaction.
Career History at CarGurus
Erik Ross has a significant history with CarGurus, where he held multiple positions. He served as an Account Manager Team Lead from 2019 to 2020, and as a Senior Account Manager in 2018. He also worked as an Account Executive and Sales Development representative at CarGurus, contributing to various sales and account management initiatives.
Education and Training
Erik studied at Bryant University, where he earned a degree in Management and Communication with a focus on Marketing from 2009 to 2013. Additionally, he attended Istituto Lorenzo de' Medici in 2011, where he studied Communication and Italian, further enhancing his marketing expertise.
Early Career at IBM and Liberty Mutual
Erik began his professional career at Liberty Mutual Insurance as a Sales Representative in Personal Markets from 2013 to 2014. He later joined IBM Turbonomic, where he held various roles, including Inbound Sales Associate and Account Manager, from 2014 to 2016. His experiences at these companies laid the foundation for his skills in sales and customer success.