Marshal Peacock
About Marshal Peacock
Marshal Peacock is the Manager of EMEA Customer Success at Vendr, with extensive experience in customer success roles across various companies. He has a background in accounting and a passion for global affairs, along with a commitment to volunteer work.
Current Role at Vendr.com
Marshal Peacock serves as the Manager of EMEA Customer Success at Vendr, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and success across the EMEA region. His responsibilities include overseeing customer engagement strategies and ensuring that clients receive optimal value from Vendr's services.
Previous Experience in Customer Success
Prior to his current role, Marshal Peacock accumulated extensive experience in customer success management. He worked at InVision as an Enterprise Customer Success Manager from 2018 to 2019 and later as a Senior Enterprise Customer Success Manager from 2019 to 2020. He also held the position of Head of Customer Success at Gravity Sketch from 2020 to 2022. Additionally, he served as a Manager of Customer Success at Influitive from 2017 to 2018 and as a Senior Customer Success Manager from 2015 to 2017.
Educational Background
Marshal Peacock earned a Bachelor of Commerce (Honours) degree from Queen's University, completing his studies from 2008 to 2012. He furthered his education by obtaining a CPA designation from Chartered Professional Accountants of Canada, where he studied Accounting from 2012 to 2015. Additionally, he participated in an International Exchange program at Corvinus University of Budapest in 2011.
Volunteer Involvement and Interests
Marshal Peacock actively volunteers with various organizations, including Kiva, LGBT+ groups, and hospices. He has a passion for global affairs and enjoys engaging in debates. His interests reflect a commitment to community involvement and social causes.
Career Development in B2B SaaS
Marshal Peacock has been involved with three high-growth B2B SaaS companies, contributing to their scaling from seed to Series E stages. He combines a people-first attitude with a data-driven approach to enhance customer experience and product development, demonstrating a strong focus on both client relations and operational efficiency.