Pauline Chin
About Pauline Chin
Pauline Chin is a Lead Support Engineer at Vendr, where she has worked since 2022. She has extensive experience in customer support and technical training, having held various roles at companies such as Blissfully, Salsify, and Finalsite.
Current Role at Vendr
Pauline Chin serves as the Lead Support Engineer at Vendr, a position she has held since 2022. In this role, she focuses on enhancing post-deployment customer experiences by working cross-functionally with Customer Success, Engineers, and Designers. She is responsible for initiating and coaching new hires in technical product training, ensuring an effective onboarding process.
Previous Experience at Blissfully
Prior to her current role, Chin worked at Blissfully as the Lead Customer Support Engineer from 2021 to 2022. During her 10-month tenure, she contributed to customer support initiatives and helped streamline support processes.
Professional Background in Technical Support
Chin has a diverse background in technical support and web solutions. She worked at Salsify in various roles, including Technical Platform Expert and Customer Support Engineer, from 2017 to 2021. Her experience at Finalsite as a Web Solutions Analyst and Consultant from 2012 to 2017 further solidified her expertise in software training and information architecture.
Educational Background
Chin studied at Boston Latin School from 2001 to 2007 before attending the University of Hartford. She earned a B.A. in Multimedia Production with a focus on Web Design and Development from 2007 to 2011. Her educational background has equipped her with the skills necessary for her roles in technical support and web solutions.
Early Career and Additional Roles
In her early career, Chin held various positions that contributed to her professional development. She worked as a Resident Assistant at the University of Hartford and served as a Web Manager and Web Editor in different organizations. Additionally, she was a Peer Leader at Children's Hospital Boston and worked briefly as a Yoga Instructor.