Stephen R.
About Stephen R.
Stephen R. is an IT Support Level I professional with a background in Information Technology. He has worked in various IT roles across multiple companies and has experience in software upgrades, device management, and application audits.
Current Role at Vendr.com
Stephen R. currently serves as an IT Support Level I at Vendr, a position he has held since 2023. In this role, he provides technical support and troubleshooting assistance to users, ensuring that IT systems operate smoothly. His responsibilities include addressing user inquiries, resolving technical issues, and maintaining software updates. Stephen's expertise in IT support contributes to the overall efficiency of Vendr's operations.
Previous IT Experience
Before joining Vendr, Stephen R. accumulated significant experience in various IT roles. He worked as an IT Support Engineer at EverQuote for 10 months in 2021, where he handled technical support tasks. Prior to that, he was an IT Help Desk Analyst at Toast, Inc. for 3 months in 2020 and served as an Associate IT Support Technician at Hill Holliday for 9 months from 2020 to 2021. Additionally, he worked as an IT Generalist at Numerated for 9 months in 2022.
Educational Background in Information Technology
Stephen R. studied Information Technology at Southern New Hampshire University, where he earned an Associate of Science degree from 2018 to 2019. He also attended Year Up from 2017 to 2018, gaining foundational skills in IT. His education has equipped him with the knowledge necessary for his roles in technical support and IT management.
Technical Skills and Projects
Stephen R. has demonstrated technical proficiency through various projects in his career. He successfully upgraded over 20 users with outdated Mac OS software to the latest version, enhancing system performance. Additionally, he built Microsoft Intune from the ground up, enrolling over 10 devices to the Microsoft Intune Server. He also orchestrated quarterly audits for applications such as Office 365, Zoom, and Dashlane, ensuring compliance and optimal usage.