Karen Leese
About Karen Leese
Karen Leese is a Customer Service Specialist at Ventra Health, where she has worked since 2012. She has a background in medical billing and coding and plays a key role in client communication and operational efficiency.
Work at Ventra Health
Karen Leese has been employed at Ventra Health as a Customer Service Specialist since 2012. In her role, she acts as a liaison for multiple clients, ensuring effective communication and service delivery. She is responsible for account user setup with new clients, facilitating a smooth onboarding process. Karen also monitors daily HL7 files for errors to maintain data integrity and operational efficiency. Her contributions include implementing turnaround policies that enhance client satisfaction, such as a four-day turnaround for some clients and a 48-hour turnaround for others.
Education and Expertise
Karen Leese completed her high school education at Orange Park High School, where she achieved her high school diploma. She furthered her education at Concorde Career Institute-Jacksonville, specializing in Medical Insurance and Medical Billing. This educational background provides her with the knowledge and skills necessary for her role in customer service and account management within the healthcare sector.
Background
Karen Leese has over a decade of experience in customer service, specifically in the healthcare industry. Her role at Ventra Health has allowed her to develop expertise in client relations and account management. She has a strong focus on operational efficiency and client satisfaction, which is evident in her implementation of turnaround policies and her proactive approach to troubleshooting IT-related issues.
Client Relationship Management
In her position, Karen Leese arranges and attends go-to-meetings with clients, which helps maintain strong relationships and ensures that client needs are met. She facilitates and routes Epars accounts, optimizing account management processes for her clients. Her efforts contribute to a seamless service experience, reinforcing the importance of effective communication in her role.
Operational Efficiency Initiatives
Karen Leese has implemented several initiatives aimed at enhancing operational efficiency within her role at Ventra Health. By establishing a four-day turnaround policy for certain clients and a 48-hour turnaround for others, she has improved client satisfaction. Additionally, her monitoring of daily HL7 files for errors plays a critical role in ensuring smooth operations and data integrity.