Lisa Pessina
About Lisa Pessina
Lisa Pessina serves as the Vice President of Client Success at Ventra Health, where she has worked since 2021. With a background in leadership roles at ConnectiCare and Apple, she focuses on fostering strong client relationships and optimizing healthcare delivery.
Work at Ventra Health
Lisa Pessina serves as the Vice President of Client Success at Ventra Health, a position she has held since 2021. In this role, she manages and develops a high-performing Client Success team, ensuring the successful implementation and operation of solutions for health systems, hospitals, physicians, and other provider partners. Pessina focuses on building lasting relationships with clients and partners, aligning with Ventra Health's mission to transform healthcare delivery and outcomes. She oversees strategic planning and execution for key accounts, which generate over $15 million in direct client revenue.
Previous Experience at ConnectiCare
Prior to her current role, Lisa Pessina worked at ConnectiCare from 2016 to 2021, where she held the position of Regional Director. During her five years at ConnectiCare, she also served as Manager of Retail Strategic Projects. In these roles, she contributed to the strategic direction and operational success of the organization, focusing on enhancing client relationships and service delivery.
Career Background at Apple and Brooks Brothers
Lisa Pessina's career includes significant experience at Apple, where she worked as a Multi-level Leader from 2010 to 2016. In this capacity, she developed leadership skills and managed teams to enhance customer experience. Earlier in her career, she served as Store Leader at Brooks Brothers from 2008 to 2010, where she was responsible for store operations and team management.
Education and Expertise
Lisa Pessina studied at Quinnipiac University - School of Business, where she earned a Bachelor's degree in Financial Management. Her educational background supports her expertise in strategic planning and fiscal responsibility. Additionally, she is a Certified Six Sigma Lean Professional, applying agile methodology and data-driven insights to improve customer journey, retention, and satisfaction.