Melissa Hernandez
About Melissa Hernandez
Melissa Hernandez is a Client Success Manager at Ventra Health, where she has worked since 2020. She has extensive experience in revenue cycle management and healthcare administration, holding degrees from Pepperdine University and the University of La Verne.
Work at Ventra Health
Melissa Hernandez serves as the RCM, Client Success Manager at Ventra Health. She has held this position since 2020, contributing to the company's operations in San Diego, California. In her role, she focuses on enhancing client success through effective management of revenue cycle processes. Her responsibilities include overseeing client relationships and ensuring that workflows are optimized to meet business objectives.
Previous Experience at Radiology Partners
Prior to her current role, Melissa worked at Radiology Partners as the RCM - Manager, Client Services from 2017 to 2020. During her three years in Santa Ana, California, she was responsible for managing client services within the revenue cycle management sector. Her experience in this role provided her with valuable insights into client needs and operational efficiencies.
Career at Sybron Dental Specialties
Melissa began her career at Sybron Dental Specialties, where she worked as the International Sales & Marketing Coordinator from 1998 to 2002. In this role, she was involved in coordinating marketing strategies and sales initiatives on an international scale. Her four years of experience in Orange, California, laid the groundwork for her future roles in sales and client management.
Educational Background
Melissa Hernandez has a solid educational foundation in business and healthcare administration. She earned her Bachelor's Degree in Business Management from Pepperdine Graziadio Business School, studying from 2000 to 2002. She later pursued a Master's degree in Healthcare Administration at the University of La Verne from 2012 to 2014. Additionally, she holds an Associate's Degree in International Business Management from Santiago Canyon College, which she completed from 1997 to 2000.
Skills and Expertise
Melissa possesses strong skills in data interpretation and analysis, which she utilizes to make informed business decisions. She demonstrates proficiency in managing complex workflows and meeting deadlines effectively. Her expertise extends to using software tools such as Medisoft and Collaborate MD, which are integral to her role in managing client success operations.