Nickie Grant
About Nickie Grant
Nickie Grant serves as the Director of Client Services at Ventra Health, where she has worked since 2019. With a background in real estate and medical coding, she has achieved significant cost savings and productivity improvements in her roles.
Work at Ventra Health
Nickie Grant serves as the Director of Client Services at Ventra Health, a position she has held since 2019. In this role, she has focused on enhancing client relations and improving operational efficiencies. Grant has implemented various initiatives that have contributed to the overall success of the organization. Her efforts include developing a SharePoint system for the Emergency Medicine Division and overseeing the integration of newly merged offices into the Centricity system, which involved access and training for staff.
Previous Experience in Real Estate
Before joining Ventra Health, Nickie Grant worked as a Licensed Realtor at KB Home from 2017 to 2019 in the Jacksonville, Florida area. During her tenure, she successfully reduced enrollment holds by over $4 million within one year. She also briefly worked at Dream Finders Homes as a Licensed Realtor in 2019. Her background in real estate includes obtaining a Florida Real Estate Associate License in 2016 and a North Carolina Real Estate License in 1987.
Education and Expertise
Nickie Grant has a diverse educational background in real estate and medical coding. She studied at the Florida Real Estate School and earned her Florida Real Estate Associate License in 2016. Additionally, she attended Lamar University for one year, focusing on real estate studies. Grant also completed a program at the American Academy of Professional Coders, achieving her CPC Certification in 1994, which indicates her expertise in medical coding.
Achievements in Medical Coding
In her role at Ventra Health, Nickie Grant has made significant contributions to medical coding efficiency and revenue recovery. She implemented an internship program with a local college for certified coders, which saved approximately $30,000 per employee in training costs. Grant increased department coding productivity from an average of 22 accounts per hour to 30 accounts per hour within six months. She also resolved Medicaid filing issues for a Pennsylvania-based client, leading to the resolution of over 1,600 claims and $112,000 in net collections.
Problem-Solving and Revenue Enhancement
Nickie Grant has demonstrated strong problem-solving skills in her role at Ventra Health. She identified and resolved issues that resulted in an additional $700,000 in profit for a North Carolina-based client by addressing missed collection agency recovery payments. Additionally, she identified a billing interface issue for a California-based client, leading to additional charges of over $350,000 in the first quarter. Her ability to resolve complex issues has contributed to significant financial improvements for her clients.