Mike Klein
About Mike Klein
Mike Klein is the Director of Support at Veo Robotics, Inc., with over 20 years of experience in customer support and engineering. His career includes roles at various companies, such as Sonic Software, eXcelon Corporation, and Digital Lumens.
Current Role at Veo Robotics
Mike Klein serves as the Director of Support at Veo Robotics, Inc. since 2021. In this role, he oversees the support operations, ensuring that customer needs are met effectively. His responsibilities include managing support teams and enhancing customer satisfaction through strategic initiatives. Klein's experience in support management contributes to the company's commitment to providing high-quality service to its clients.
Previous Experience in Support Management
Klein has a robust background in support management, having held various positions in the field. He worked at Digital Lumens as Client Services Manager from 2017 to 2021, where he focused on customer service strategies. Prior to that, he was the Director of Customer Support & System Engineering at ThingMagic, a Division of Trimble, from 2006 to 2015. His earlier roles include Support Manager for XML Products at eXcelon Corporation and Principal Support Engineer at Sonic Software.
Technical Background and Engineering Experience
Mike Klein's career began in engineering, with roles such as Systems Engineer at Raytheon Electronic Systems from 1995 to 1997. He transitioned to support engineering at eXcelon Corporation, where he served as Senior Developer Support Engineer from 1997 to 2001. This technical foundation has informed his approach to customer support, allowing him to bridge the gap between technical teams and customer needs effectively.
Education and Academic Background
Klein studied at Syracuse University, where he earned a Bachelor of Science degree from 1990 to 1994. His educational background has provided him with a solid foundation in the principles of technology and engineering, which he has applied throughout his career in support and management roles.
Experience in Building Support Organizations
With over 20 years of experience, Mike Klein has a proven track record in building and managing support organizations. His expertise lies in defining product direction both tactically and strategically, which has been instrumental in making customers successful through direct developer support. Klein's extensive experience in various support roles has equipped him with the skills necessary to lead effective support teams.