James Raguseo
About James Raguseo
James Raguseo serves as the Director of Professional Services at Veradigm® and has a strong background in managing client relationships and enterprise projects. He has over a decade of experience in the healthcare technology sector, including significant roles at Allscripts.
Current Role at Veradigm
James Raguseo has been serving as the Director of Professional Services at Veradigm® since 2023. In this role, he focuses on delivering practice management and electronic health record technology solutions. His responsibilities include overseeing professional services and ensuring that projects align with client needs and expectations.
Previous Experience at Allscripts
Prior to his current position, James Raguseo held various roles at Allscripts. He worked as a Professional Services Manager from 2008 to 2013, where he managed client relationships and contracts. He also served as a Project Manager and Implementation Specialist, contributing to the introduction of new methodologies that improved client outcomes. His tenure at Allscripts included a role as Senior Manager of Professional Services from 2013 to 2017.
Early Career at RBS Greenwich Capital
James Raguseo began his career as an Operations Analyst at RBS Greenwich Capital, where he worked for one year from 2003 to 2004. This early experience provided him with a foundation in operations and analytical skills that he later applied in his professional services roles.
Education and Expertise
James Raguseo studied at Tufts University, where he earned a Bachelor of Arts degree in Mathematics from 1998 to 2002. His educational background supports his expertise in driving enterprise-wide projects, ensuring they are completed on time and within budget.
Client Relationship Management
James Raguseo has a successful track record in recovering failing professional client relationships and contracts. He has cultivated strong client relationships that have led to exceptional customer satisfaction scores, demonstrating his ability to enhance client engagement and loyalty.