Justine Matison
About Justine Matison
Justine Matison is the Director of Customer Experience Operations at Veradigm®, with a strong background in customer service management. She has held various roles in customer support and operations at companies such as Lever and Practice Fusion over her career.
Current Role at Veradigm
Justine Matison serves as the Director of Customer Experience Operations at Veradigm®, a position she has held since 2024. In this role, she focuses on enhancing customer interactions and improving overall service delivery. Her responsibilities include overseeing customer experience strategies and ensuring that customer needs are met effectively.
Experience at Lever
Justine Matison has a significant tenure at Lever, where she has held multiple roles since 2016. Initially, she worked as the Manager of Customer Service and Support, and later advanced to the position of Vice President, Customer Support from 2020 to 2024. Her work at Lever has involved managing customer service operations and developing support strategies to enhance customer satisfaction.
Previous Experience at Practice Fusion
Prior to her current roles, Justine Matison worked at Practice Fusion in various capacities. She served as a Senior Manager for Customer Service from 2015 to 2016 and held the position of Customer Service Manager from 2013 to 2015. Additionally, she worked as Manager of Implementation (Inside Sales) for a brief period in 2013. Her experience at Practice Fusion contributed to her expertise in customer service operations.
Education and Qualifications
Justine Matison studied at the University of Phoenix, where she earned an Associate of Arts degree in Psychology. Her education spanned from 2008 to 2010, providing her with foundational knowledge that supports her work in customer experience and service management.
Early Career at 3 Day Blinds
Justine Matison began her career as a Market Manager at 3 Day Blinds, where she worked from 2006 to 2008. This role involved managing market operations and contributing to the company's customer engagement strategies, laying the groundwork for her future roles in customer service and support.