Ryan Hope
About Ryan Hope
Ryan Hope is an Expert Systems Engineer currently working at Veradigm® since 2021. He has extensive experience in technical support and systems engineering, having previously held positions at Allscripts and IBM over a career spanning more than two decades.
Current Role at Veradigm
Ryan Hope currently serves as an Expert Systems Engineer at Veradigm®, a position he has held since 2021. His work is conducted remotely, allowing him to manage complex technical issues effectively. In this role, he emphasizes escalation resolution and procedural documentation, which are critical components of his responsibilities.
Previous Experience at Allscripts
Ryan Hope has extensive experience with Allscripts, where he held multiple roles. He worked as a Senior Technical Support Consultant from 2010 to 2017 in the Raleigh-Durham, North Carolina Area. Following this, he served as an Expert Technical Consultant from 2017 to 2021 in the Jacksonville, Florida Area. Additionally, he was a Sr Systems Engineer at Allscripts from 2019 to 2021.
Career Background at IBM
Ryan Hope worked at IBM for 13 years, from 1997 to 2010, in various capacities including System Administrator (Domino), Host On-Demand Admin, and Business Analyst. His roles at IBM provided him with a strong foundation in technical support and systems management, contributing to his expertise in the field.
Educational Background
Ryan Hope studied at the University of Scranton, where he earned a Bachelor of Science (B.S.) degree in Criminal Justice and Police Science from 1988 to 1992. This educational background has contributed to his analytical skills and understanding of procedural frameworks in his professional roles.
Specializations and Skills
Ryan Hope specializes in managing complex technical issues, with a strong emphasis on escalation resolution. His career has focused on leadership, customer support, and employee training, equipping him with the skills necessary to navigate challenging technical environments and support team development.