Todd Martin
About Todd Martin
Todd Martin is the Head of Customer Experience at Veradigm®, bringing extensive experience in customer success and operations from previous roles at companies like Practice Fusion and Lever. He holds degrees in Civil Engineering and has a strong focus on business process optimization and strategic planning.
Current Role at Veradigm
Todd Martin serves as the Head of Customer Experience, Provider at Veradigm®, a position he has held since 2023. In this role, he focuses on enhancing customer interactions and overall satisfaction within the provider segment. His responsibilities include developing strategies to improve service delivery and ensuring that customer needs are effectively met.
Previous Experience at Practice Fusion
Before joining Veradigm®, Todd Martin was the Chief Operating Officer at Practice Fusion from 2012 to 2016. During his tenure, he played a key role in the operational management of the company, contributing to its growth and success in the healthcare technology sector. His experience in this role provided him with insights into customer experience in a healthcare context.
Career Background in Technology and Consulting
Todd Martin has a robust background in technology and consulting. He worked as the Senior Consultant for Software Services at IBM from 2004 to 2006, and as the SVP & CTO at NewsRight, LLC from 2011 to 2012. His experience also includes serving as VP & CTO at the Associated Press from 2006 to 2011, where he was responsible for overseeing technology initiatives.
Education and Expertise in Civil Engineering
Todd Martin studied Civil Engineering at Santa Rosa Junior College, where he earned an Associate in Science (A.S.) degree from 1989 to 1993. He furthered his education at the University of California, Davis, obtaining a Bachelor of Science (BS) in Civil Engineering from 1993 to 1995. His educational background supports his expertise in strategic negotiation, contracting, and business process optimization.
Diverse Interests and Hobbies
Outside of his professional life, Todd Martin enjoys a variety of hobbies that reflect his diverse interests. He engages in basketball, running, and backpacking, as well as cooking and home improvement projects. Additionally, he enjoys reading and gardening, which provide him with a well-rounded approach to personal development and leisure.