Alexa Baray
About Alexa Baray
Alexa Baray serves as the Director of Enterprise Operations at Verblio, where she has worked since 2021. She holds a Bachelor of Music from the University of Miami and has a diverse background in operations and customer success within the company.
Work at Verblio
Alexa Baray has been with Verblio since 2016, starting as a Freelance Writer. She progressed through various roles, including Account Manager from 2017 to 2018, Manager of Operations from 2018 to 2019, and Senior Manager of Enterprise Operations from 2019 to 2021. In 2021, she was promoted to Director of Enterprise Operations. In her current role, she manages the Enterprise Customer Success team and collaborates with sales, marketing, product, and development teams to create sales collateral and enhance customer relationship management.
Education and Expertise
Alexa Baray studied at the University of Miami from 2008 to 2012, where she earned a Bachelor of Music. Her studies encompassed Musical Theatre, English Literature, and Music Business. This diverse educational background contributes to her expertise in operations and customer success within the enterprise sector.
Background
Alexa Baray hails from Coral Springs, FL. Prior to her tenure at Verblio, she worked as a Sales Associate at American Eagle Outfitters in 2007 and performed at Laffing Matterz in Ft. Lauderdale, FL, from 2012 to 2014. Her experience in performance and customer service laid a foundation for her subsequent roles in operations and management.
Achievements
During her time at Verblio, Alexa Baray has played a key role in developing enterprise processes and best practices aimed at improving customer relationship management. She has also contributed to enhancing Verblio's offerings, which has positively impacted customer retention rates. Her collaborative efforts across various teams have been integral to the company's operational success.