Addonis E.
About Addonis E.
Addonis E. is a Technical Support Specialist at VergeSense, where he has worked since 2022. He has a diverse background in customer support and technical roles across various companies, including UNIQLO, GOODWILL INDUSTRIES, and Twitter.
Current Role at VergeSense
Addonis E. currently serves as a Technical Support Specialist at VergeSense, a position he has held since 2022. In this role, he participates in an on-call rotation with the Implementation Team, providing remote support to customers and installation partners during the installation and maintenance of VergeSense devices. He proactively monitors the fleet of devices, troubleshooting issues such as rebooting or replacing devices and addressing network problems. Additionally, he coordinates the dispatching of VergeSense partners for system maintenance, ensuring timely service delivery.
Previous Experience in Customer Support
Prior to his role at VergeSense, Addonis E. accumulated extensive experience in customer support across various organizations. He worked at UNIQLO as a Sales Stock Associate from 2013 to 2014 and held positions at Yelp Eat24, Serena & Lily, and hims, where he focused on customer service and sales development. His role at Twitter as an Advertiser Support Specialist involved managing ads policy, further enhancing his expertise in customer relations.
Technical Support Background
Addonis E. has a solid background in technical support, having worked as a Customer Service Technical Support at YapStone and as a Customer/Technical Support Representative at West Valley Staffing Group. His experience includes identifying trends in customer requests and product performance, which he shares with internal teams to drive continuous improvement. He also coordinated escalations to the Engineering Team and Customer Success to ensure efficient resolution of technical issues.
Education and Certifications
Addonis E. studied at Davis Technical College, where he focused on Composite Technology and achieved a certificate from 2010 to 2011. This educational background provided him with foundational knowledge that supports his technical roles in the industry.
Work History Overview
Throughout his career, Addonis E. has held various positions in sales, customer support, and technical support. His work history includes roles at Foxit Software, Inc as Inside Sales Support, GOODWILL INDUSTRIES OF S.F, SAN MATEO AND MARIN CO as a Recompute Technician/Gaming Specialist, and Emerge Marketing Group Inc as an Account Manager. This diverse experience contributes to his comprehensive skill set in technical support and customer service.