Amber Barbatsuly
About Amber Barbatsuly
Amber Barbatsuly serves as the Senior Manager of Renewals at VergeSense, where she utilizes her strategic and data-driven expertise to enhance renewal rates. With a background in customer success and account management, she has developed a strong focus on client engagement and satisfaction throughout her career.
Current Role at VergeSense
Amber Barbatsuly serves as the Senior Manager of Renewals at VergeSense, a position she has held since 2024. In this role, she focuses on optimizing renewal rates and minimizing customer churn through strategic and data-driven approaches. Her responsibilities include engaging with clients to assess their needs and usage prior to contract expiration, ensuring a proactive approach to customer success.
Previous Experience at Ironclad
Prior to her current role, Amber worked at Ironclad as a Renewals Manager from 2021 to 2023. She later transitioned to the position of Senior Renewals Manager at the same company, where she worked for an additional six months. During her tenure, she developed strategies to enhance customer retention and satisfaction, contributing to the company's overall success.
Background in Customer Success Management
Amber has a solid background in customer success management, having worked at FinancialForce as a Customer Success Manager - Portfolio from 2020 to 2021. In this role, she focused on building strong relationships with clients and ensuring their needs were met, which is essential for driving customer loyalty and sustained revenue growth.
Educational Qualifications
Amber Barbatsuly studied at Eastern West Virginia Community and Technical College, where she earned an Associate's degree in Elementary Education and Teaching from 2002 to 2004. She furthered her education at Shepherd University, obtaining a Bachelor of Science in Criminal Justice and Corrections from 2004 to 2008. Her educational background supports her analytical and strategic approach in her professional roles.
Long-Term Career in Account Management
Amber's career in account management spans several years, including a significant role at CR Onsrud, Inc. from 2011 to 2019. During her eight years there, she honed her skills in client engagement and account management, laying the groundwork for her future roles in renewals and customer success.