Carly Bell
About Carly Bell
Carly Bell serves as the Head of Customer Success at VergeSense, a position she has held since 2022. She has a diverse background in customer service and management, with previous roles at WMLU 91.3 FM, Barnes & Noble College, DLT Solutions, and FedBid, Inc.
Current Role at VergeSense
Carly Bell serves as the Head of Customer Success at VergeSense, a position she has held since 2022. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and value from the company's services. Her leadership in this area focuses on enhancing customer satisfaction and fostering long-term relationships.
Previous Experience at VergeSense
Prior to her current role, Carly worked at VergeSense as an Enterprise Customer Success Manager from 2021 to 2022. During her tenure, she managed relationships with enterprise clients, addressing their needs and ensuring successful implementation of VergeSense solutions. This experience contributed to her expertise in customer success strategies.
Career Background in Customer Service
Carly has a diverse background in customer service and management. She worked at DLT Solutions as a Senior Account Manager from 2015 to 2019, where she focused on public sector clients. Additionally, she held positions at Barnes & Noble College as both an Assistant Manager and a Customer Service Representative, gaining valuable experience in retail management and customer interactions.
Education and Academic Background
Carly Bell earned a Bachelor of Science (B.S.) degree in Psychology from Longwood University. Her academic background has provided her with insights into human behavior, which she applies in her customer success roles to better understand and meet client needs.
Early Career at WMLU 91.3 FM
Carly began her career at WMLU 91.3 FM, where she worked as a DJ and Business Manager from 2007 to 2011. This role allowed her to develop skills in communication and management while engaging with the community through radio broadcasting.