Matt French
About Matt French
Matt French serves as the VP of Customer Success & Experience at VergeSense, where he leads a team of over 30 professionals. He has a diverse background in customer success and business development, with previous roles at companies such as Density Inc. and Techstars.
Work at VergeSense
Matt French serves as the Vice President of Customer Success & Experience at VergeSense, a role he has held since 2023. In this position, he leads a team of over 30 professionals across various post-sales functions, including Customer Success Management, Delivery, Professional/Advisory Services, and Technical Support. Prior to his current title, he was the Director of Customer Success & Experience at VergeSense from 2022 to 2023 and also served as the Head of Customer Success from 2019 to 2022. His responsibilities encompass project management and implementation, as well as vendor management.
Education and Expertise
Matt French earned a Bachelor's degree in Entrepreneurship and Legal Studies from Duquesne University. His educational background provides a solid foundation for his roles in customer success and business development. He has developed expertise in managing customer relationships, project management, and vendor management throughout his career.
Background
Before joining VergeSense, Matt French held various positions that contributed to his professional development. He co-founded Devotee in 2010 and worked there until 2011. He then transitioned to Startup America Partnership, where he focused on partnerships and business development from 2011 to 2013. Following that, he served as Program Director for Startup Next at Techstars from 2013 to 2015 and later worked at Density Inc. as Senior Manager of Customer Success from 2015 to 2019.
Achievements
Throughout his career, Matt French has demonstrated a commitment to enhancing customer experiences and driving success for the organizations he has worked with. His leadership at VergeSense has involved overseeing a significant team and implementing strategies that improve customer satisfaction and operational efficiency. His previous roles have also contributed to his understanding of customer success and business development.