Steven Aranaga
About Steven Aranaga
Steven Aranaga serves as the Head of Technical Support at VergeSense, bringing extensive experience from previous roles at various companies, including AXA Investment Managers and Florida Blue.
Current Role at VergeSense
Steven Aranaga serves as the Head of Technical Support at VergeSense. He has held this position since 2021, contributing to the company's commitment to providing effective technical assistance and support to its clients. His role involves overseeing the technical support team and ensuring high-quality service delivery.
Previous Experience in Technical Support
Before joining VergeSense, Steven Aranaga accumulated extensive experience in technical support and system engineering. He worked at Agari as Support Manager from 2019 to 2021, where he focused on customer success and support strategies. His earlier role as a Senior System Engineer at Florida Blue from 2015 to 2019 further solidified his expertise in system management and technical solutions.
Career Background in IT
Steven's career in information technology spans several roles and organizations. He began as a Network Technician at Hellmann Worldwide Logistics from 1998 to 2001 and progressed through various positions, including Computer Specialist at Miami-Dade County Public Schools and Senior System Administrator at RelayHealth. His diverse experience includes roles in system administration, network management, and customer success.
Educational Background
Steven Aranaga studied at St. Johns River State College, where he earned an Associate of Arts degree in General Studies. He also attended Miami Dade College, focusing on Computer Science. His educational background provides a foundation for his technical expertise and career development in the IT field.
Professional Experience Overview
Throughout his career, Steven has held various positions that highlight his skills in technical support and systems engineering. He worked at AXA Investment Managers as a Senior System Engineer for one year and spent time as a Customer Success Manager at Agari. His experience also includes roles at Macy's, Nolo, and TribalComm, showcasing a broad range of competencies in IT and customer service.