George Martinez
About George Martinez
George Martinez is a Chargeback Recovery Specialist at Verifi Inc., where he has worked since 2013. He has extensive experience in customer service and CNC machining, having previously held positions at Irwin Naturals and MONOGRAM AEROSPACE FASTENERS.
Work at Verifi
George Martinez has been employed at Verifi Inc. as a Chargeback Recovery Specialist since 2013. In this role, he handles complex tasks, including importing transaction data and researching representment status. He collaborates with team leads and other business teams to address identified issues through effective communication, research, and documentation. Additionally, he assists in updating procedures and maintaining current reference materials for the team. His contributions include recommending process improvements aimed at increasing win rates, enhancing efficiency, and reducing costs.
Previous Experience in Customer Service
Prior to his current position, George Martinez worked at Irwin Naturals from 2007 to 2013 as an Order Entry / Customer Service representative. His six years in this role in the Greater Los Angeles Area provided him with valuable experience in customer interactions and order management. This position laid the groundwork for his skills in handling customer inquiries and processing orders efficiently.
Background in CNC Machining
George Martinez began his career as a CNC Machinist / Programmer at MONOGRAM AEROSPACE FASTENERS, where he worked from 2000 to 2007. Over seven years in this role, he developed expertise in operating CNC machinery and programming, which contributed to his technical skills. This experience in the aerospace industry provided him with a strong foundation in precision manufacturing.
Education and Expertise
George Martinez studied at NTMA Training Centers of Southern California, where he focused on Computer Numerically Controlled (CNC) Machinist Technology and earned an Engineer’s Degree from 2011 to 2013. He also attended Rio Hondo College, obtaining an Associate’s Degree in Computer and Information Sciences from 2001 to 2005. His educational background supports his technical capabilities and understanding of information systems.
Coaching and Team Development
In his current role, George Martinez provides coaching to team members and assists in cross-training new employees in chargeback recovery processes. His involvement in team development reflects his commitment to enhancing team performance and ensuring that all members are well-equipped to handle chargeback recovery tasks.