Monica Demore
About Monica Demore
Monica Demore serves as the Chargeback Operations Manager at Verifi Inc., where she has worked since 2016. She holds a Bachelor's degree in Business and Public Administration from the University of Phoenix and has extensive experience in customer service and fraud investigations.
Work at Verifi
Monica Demore has served as the Chargeback Operations Manager at Verifi Inc. since 2016. In this role, she is responsible for managing chargeback operations and ensuring efficient processes within the organization. Her tenure at Verifi has been marked by her leadership in the Escalation Call Unit, as well as overseeing Sales and Rebates in Telephone Operations. Under her management, she has contributed to an increase in overall staff satisfaction, achieving a score 10% above the site average.
Education and Expertise
Monica Demore earned her Bachelor's degree in Business and Public Administration from the University of Phoenix - Las Vegas Campus. Her educational background provides her with a solid foundation in business principles and public sector operations, which she applies in her current role. Her expertise in chargeback operations is complemented by her extensive experience in customer service and dispute resolution.
Background
Before joining Verifi, Monica Demore worked at Credit One Bank as a Fraud Investigations Supervisor from 2014 to 2015. Prior to that, she spent 29 years at Citi, where she held the position of AVP, Sr. Supervisor. During her time at Citi, she oversaw billing disputes for VIP accounts, focusing on maintaining high levels of customer satisfaction. Her extensive experience in financial services has equipped her with valuable skills in operations management and customer relations.
Achievements
Monica Demore has achieved notable recognition for her community involvement, receiving the USA President’s Volunteer Service Award. Additionally, during her tenure at Verifi, she has made significant improvements in billing dispute Net Promoter Scores (NPS), reflecting her commitment to enhancing customer experience and operational efficiency.