Naima J. Stepheson
About Naima J. Stepheson
Naima J. Stepheson serves as the Director of Seller Operations at Verifi Inc., a position she has held since 2021. With a background in chargeback operations and business management, she promotes an inclusive company culture and specializes in employee training and development.
Work at Verifi
Naima J. Stepheson has held several positions at Verifi Inc. since joining the company. She currently serves as the Director of Seller Operations, a role she has occupied since 2021. Prior to this, she worked as the Senior Manager of Business Operations from 2017 to 2021. Her earlier roles at Verifi include Chargeback Operations Manager from 2016 to 2017, Team Lead - Chargeback Operations from 2012 to 2014, and Chargeback Operations Specialist from 2010 to 2012. Throughout her tenure, she has contributed to various operational improvements and training initiatives.
Education and Expertise
Naima J. Stepheson studied Communications at the University of Michigan. She completed her high school education at Harvard Westlake School, where she earned her High School Diploma. Her educational background supports her expertise in creating comprehensive training programs aimed at enhancing employee development and assimilation within organizations.
Background
Before her extensive career at Verifi Inc., Naima J. Stepheson worked as a Litigation Paralegal at Skadden Arps from 2008 to 2010. This role provided her with foundational skills in legal operations, which she later applied in her various positions at Verifi. Her experience spans multiple roles that emphasize operational efficiency and team leadership.
Achievements
Naima J. Stepheson facilitated the development of an outsourcing partnership with an India-based firm, SLK, which led to a 40% reduction in US workforce expenses. She is also known for promoting an open company culture that emphasizes inclusion and acceptance across the organization. Additionally, she presents customized service offerings and conducts product demonstrations for major market leaders, including JPMorgan Chase, Sony, Nordstrom, and LegalZoom.