Sheldon Mcpherson
About Sheldon Mcpherson
Sheldon Mcpherson is a Senior Application Analyst at Ajb Software Design Inc. in Mississauga, Ontario, with over 13 years of experience in technical services and a background in data analysis and technical support.
Work at Ajb Software Design Inc.
Sheldon Mcpherson has been employed at Ajb Software Design Inc. since 2011, currently holding the position of Senior Application Analyst in Technical Services. He has accumulated 13 years of experience in this role while based in Mississauga, Ontario, Canada. Prior to his current position, he worked as an Application Analyst in Technical Services at the same company from 2009 to 2010. His responsibilities include ensuring compliance with PA-DSS and PCI standards and managing client care incidents to ensure effective resolution.
Previous Experience at Quotemedia
Before joining Ajb Software Design Inc., Sheldon Mcpherson worked at Quotemedia as a Level 2 and Data Analyst from 2014 to 2019. His tenure at Quotemedia lasted five years, during which he was based in Fountain Hills, Arizona, United States. In this role, he contributed to data analysis and support, enhancing the company's operational efficiency.
Education and Expertise
Sheldon Mcpherson studied at Algonquin College of Applied Arts and Technology from 2019 to 2021, completing a two-year program. He also attended Centennial College, where he studied Mechanical Engineering and earned an Associate degree from 2001 to 2004. His educational background provides a solid foundation for his technical expertise in application analysis and support.
Technical Support Experience
Sheldon Mcpherson's early career includes a role at Logitech, where he served as 2nd Tier Technical Support in Product Support from 2006 to 2007. This position, which lasted three months in Newark, California, United States, allowed him to develop skills in customer support and technical troubleshooting.
Training and Documentation Responsibilities
In his current role, Sheldon Mcpherson is responsible for preparing and delivering user training and documentation for relevant processes and systems. He maintains process documentation, including authorized program analysis reports that summarize root causes, system changes, and implementation instructions, ensuring that users are well-informed and systems operate smoothly.