Дмитрий Пупков
About Дмитрий Пупков
Dmitry Pupkov is a Customer Services Manager at Verint, where he has worked since 2014. He has extensive experience in telecommunications and technology, having held various positions in companies such as Orange Business Services and Beltel.
Work at Verint
Dmitriy Pupkov has been serving as the Customer Services Manager at Verint since 2014. In this role, he oversees the delivery of services, ensuring effective implementation and providing training and consultancy across Russia and the CIS region. He leads a team of seven consultants and engineers, focusing on enhancing customer experience and operational efficiency.
Previous Experience in Telecommunications
Before joining Verint, Dmitriy Pupkov worked at Orange Business Services Russia as a Solution Architect from 2012 to 2013. His career also includes a position as a Pre-sale Engineer at Beltel, where he specialized in AVAYA and ALU technologies from 2010 to 2012. Additionally, he served as a Telecom Engineer at Comptek from 2005 to 2010, gaining extensive experience in the telecommunications sector.
Education and Expertise
Dmitriy Pupkov completed his high school education at 1514 school, focusing on Mathematics and Computer Science from 1997 to 2000. He then pursued a Master's degree in Physics at the National Research Nuclear University MEPhI from 2000 to 2006. In 2021, he further enhanced his skills by completing a Data Analytics program at Practicum by Yandex.
Achievements in Voice Biometrics
Dmitriy Pupkov completed the first Voice Biometrics project for identity authentication and fraud detection in the Growth Market region. This project highlights his capability in implementing advanced technologies to enhance security and customer verification processes.
Partner Enablement Management
In his current role, Dmitriy Pupkov manages partner enablement across multiple countries, including Russia, Georgia, Kazakhstan, Ukraine, and Azerbaijan. This responsibility involves ensuring that partners are equipped with the necessary tools and knowledge to effectively deliver Verint services.