Agnieszka Skibniewska
About Agnieszka Skibniewska
Agnieszka Skibniewska is an experienced Account Director for Eastern Europe at Verint, specializing in innovative IT solutions that enhance customer experience and optimize operational costs. With a diverse background in business development and sales across various companies, she focuses on utilizing customer insights to drive operational efficiency.
Current Role at Verint
Agnieszka Skibniewska serves as the Account Director for Eastern Europe at Verint. She has held this position since 2018, contributing to the company's efforts in enhancing customer experience and operational efficiency in the region. Her role involves overseeing client relationships and implementing innovative IT solutions tailored to the needs of various industries.
Previous Experience in Business Development
Before joining Verint, Agnieszka Skibniewska held several positions in business development. She worked as a Business Development Manager at Safira from 2011 to 2012 and at Usabilla from 2013 to 2016. During her tenure at Usabilla, she focused on enhancing customer experience in the Warsaw area, Poland. Additionally, she served as Sales Director at ReachLocal and Business Development Director at IMPAQ.
Education and Professional Training
Agnieszka Skibniewska has a solid educational background, having studied at SGH Warsaw School of Economics and Wszechnica Jagiellonian University in Krakow. She has also completed various professional training programs, including Challenger Sale from the Corporate Executive Board, Solution Selling from Mercuri International, and Target Account Selling from Target Marketing International in the UK.
Expertise in Customer Experience and Operational Efficiency
Agnieszka specializes in implementing innovative IT solutions aimed at enhancing customer experience and optimizing operational costs in labor-intensive industries. She emphasizes the importance of utilizing customer insights to drive operational efficiency and reduce churn. Her advocacy for seamless customer experiences spans all channels, including self-service and contact centers.
Advocacy for Employee Satisfaction
Agnieszka Skibniewska promotes work flexibility and transparent performance management as essential strategies for enhancing employee happiness. She advocates for equipping employees with tools such as unified desktops, real-time contextual help, and automation to improve job satisfaction and performance in their roles.