Ajayy M Dawar
About Ajayy M Dawar
Ajayy M Dawar serves as the Senior Director of Global Shared Services at Verint, a position he has held since 2019. With extensive experience in customer service and support roles across various companies, he has been a key figure in Verint's operations in the Asia-Pacific region.
Work at Verint
Ajayy M Dawar has held multiple positions at Verint over the years. He began his tenure as a Customer Service Team Lead from 2002 to 2004 in Gurgaon, India. He then progressed to Manager of Customer Service from 2004 to 2007, also in Gurgaon. Following this, he served as the Customer Services Head for Southeast Asia from 2007 to 2012. Dawar continued to advance within the company, taking on the role of Director of Customer Support for the APAC region from 2012 to 2015. He later became the Sr. Director of Solutions Consulting for APAC from 2017 to 2018. Currently, he is the Sr. Director of Global Shared Services, a position he has held since 2019 in Bangalore.
Education and Expertise
Ajayy M Dawar completed his Bachelor of Science degree with a focus on Physics, Chemistry, and Mathematics at Pandit Jawaharlal Nehru Government College in Faridabad from 1993 to 1996. He furthered his education at the Indian Institute of Management, Calcutta, where he studied General Management and earned an Executive Program in Business Management (EPBM) from 2006 to 2007. His educational background provides a strong foundation for his roles in customer service and management within the technology sector.
Background
Before joining Verint, Ajayy M Dawar gained experience in customer support and engineering roles. He worked as a Customer Support Engineer at Redington India Ltd from 1999 to 2000. Following that, he served as a Senior Engineer at Progressive Infotech Pvt. Ltd. from 2000 to 2002. This early career experience contributed to his expertise in customer service and technical support, which he later applied in various leadership roles at Verint.
Career Progression
Ajayy M Dawar's career reflects a steady progression through various roles in customer service and management. His journey at Verint spans over a decade, during which he has taken on increasing responsibilities. From his initial role as a Customer Service Team Lead to his current position as Sr. Director of Global Shared Services, Dawar has demonstrated a commitment to enhancing customer support operations across different regions, particularly in the Asia-Pacific area.