Alan Heatherley
About Alan Heatherley
Alan Heatherley is a Sr. Technical Support Engineer at Verint, with a diverse background in project management and technical support across various cities. He has held multiple roles in the City of Boston and other organizations, contributing to his expertise in business systems and customer relationship management.
Work at Verint
Alan Heatherley has been employed at Verint as a Senior Technical Support Engineer since 2015. In this role, he is responsible for providing technical support and solutions to clients, ensuring optimal performance of Verint's products and services. His extensive experience in technical support and project management contributes to his effectiveness in addressing customer needs and resolving issues.
Previous Experience in City Government
Alan Heatherley has held several positions within city governments. He worked at the City of Boston as a CRM Project/Application Manager from 2010 to 2011 and as a Senior Business System Analyst (CRM) from 2008 to 2010. Additionally, he served as a Program Manager for Commonwealth Connect in Boston from 2012 to 2013. His experience also includes a role as Project Manager at the City of New Orleans from 2011 to 2012.
Field Service Engineering Background
Before his current role, Alan Heatherley gained experience as a Senior Field Service Engineer at Covad Communications from 2000 to 2001. He also worked as a Field Service Engineer at CBiz Network Solutions from 2005 to 2006. These positions provided him with a solid foundation in technical support and field operations.
Educational Background
Alan Heatherley holds a Master of Science in Business Administration (MS-MBA) from the Questrom School of Business at Boston University, where he studied Public/Non-Profit Management from 2006 to 2008. He also earned a Bachelor of Science in Business Administration with a focus on Management Information Systems from the Naveen Jindal School of Management at UT Dallas, completing his studies from 2001 to 2003.
Career Development Timeline
Alan Heatherley's career spans various roles and responsibilities across different organizations. He began as an intern at the City of Boston in 2007 and progressed through various positions in city government and technical support roles. His career includes significant contributions in project management and technical support, showcasing his adaptability and expertise in diverse environments.