Albert Kim
About Albert Kim
Albert Kim serves as the Vice President of Intelligent Self Service Research and Development at Verint, a position he has held since 2017. He has a background in computer science and has previously worked at Microsoft and Synchronoss Technologies in various engineering and management roles.
Current Role at Verint
Albert Kim serves as the Vice President of Intelligent Self Service R&D at Verint. He has held this position since 2017, contributing to the development and enhancement of self-service solutions. His role involves overseeing research and development initiatives aimed at improving customer experience through intelligent automation and self-service technologies.
Previous Experience at Microsoft Corporation
Before joining Verint, Albert Kim worked at Microsoft Corporation as a Principal / Architectural Engineer from 1992 to 2005. During his 13 years in this role, based in New York, NY, he was involved in various engineering projects that contributed to the company's technological advancements.
Experience at Synchronoss Technologies
Albert Kim held the position of General Manager for SmartCare R&D at Synchronoss Technologies from 2012 to 2017. In this role, he was responsible for leading research and development efforts, focusing on innovative solutions in the telecommunications sector. His tenure lasted five years in the Greater New York City Area.
Educational Background
Albert Kim studied Computer Science at Long Island University, where he earned a Bachelor of Science (BS) degree. His educational background provided a foundation for his career in technology and engineering, equipping him with essential skills in software development and system architecture.