Alex Carr
About Alex Carr
Alex Carr is a Customer Success Manager for EMEA at Verint, with a background in customer success and sales roles at durhamlane and banking consultancy at Lloyds Banking Group and TSB Bank. He holds a Bachelor's Degree in Business and Marketing Management from the University of Sunderland.
Current Role at Verint
Alex Carr serves as a Customer Success Manager for the EMEA region at Verint since 2023. In this role, Carr focuses on enhancing customer satisfaction and ensuring the successful implementation of Verint's solutions. This position involves collaborating with clients to understand their needs and drive product adoption.
Previous Experience at Durhamlane
Prior to joining Verint, Alex Carr held multiple roles at Durhamlane. Carr worked as a Customer Success Account Manager from 2021 to 2022 and as a Senior Customer Success Manager from 2022 to 2023. Additionally, Carr served as a Senior Sales & Marketing Team Leader from 2018 to 2021 and as a Sales Executive from 2016 to 2018. During this time, Carr managed marketing services functions and contributed to significant revenue generation and client retention.
Banking Experience
Alex Carr has a background in banking, having worked as a Banking Consultant at Lloyds Banking Group from 2011 to 2014 and at TSB Bank from 2014 to 2016. In these roles, Carr provided banking services and support to clients, gaining valuable experience in customer relations and financial services.
Education and Expertise
Alex Carr studied at the University of Sunderland, where Carr earned a Bachelor’s Degree in Business and Marketing Management from 2013 to 2016. This educational background has equipped Carr with the knowledge and skills necessary for roles in customer success and marketing management.
Key Achievements
Throughout Carr's career, notable achievements include managing marketing services that generated over £230k in revenue within six months and successfully delivering a go-to-market strategy for a start-up SaaS client in the hospitality industry, resulting in a 70k ARR. Carr also project managed multi-territory sales and marketing campaigns for an IoT division, leading to €595k in closed deals.