Alexander Fischer
About Alexander Fischer
Alexander Fischer serves as the Director of Enterprise Workforce Optimization Practice for EMEA at Verint, focusing on NLP-infused analytics to enhance real-time support for employees during customer interactions. With a background in international management and extensive experience in workforce management, he has held various leadership roles across notable companies in the telecommunications and insurance sectors.
Work at Verint
Alexander Fischer has served as the Director of Enterprise WFO Practice EMEA at Verint since 2015. In this role, he focuses on NLP-infused analytics, shifting the approach from post-interaction analysis to real-time support for employees during customer engagements. His responsibilities encompass the operational aspects of presales engagements, including conducting solution demonstrations, responding to RfP/RfI requests, and managing pricing across the Verint portfolio. His efforts aim to enhance customer adoption and satisfaction throughout the entire customer journey, from initial discussions to project delivery.
Education and Expertise
Alexander Fischer studied at Maastricht School of Management, where he pursued a Bachelor’s degree in International Management from 1997 to 2005. His educational background provides a foundation for his expertise in workforce optimization and analytics, particularly in the context of customer engagement and support. This academic experience complements his professional roles in various organizations, reinforcing his knowledge in management and operational strategies.
Background
Prior to his current position at Verint, Alexander Fischer held several roles in workforce management and consulting. He worked at Lufthansa GlobalTeleSales as a Senior Manager for Workforce & Steering from 2010 to 2011 and as Manager of Capacity Planning from 2009 to 2010. Additionally, he served as the Acting Head of Workforce Management Northern EMEA at Sitel from 2004 to 2009. His career also includes an internship at DaimlerChrysler and a position as a Senior Business Consultant at NICE Systems from 2013 to 2015.
Achievements
In his role at Verint, Alexander Fischer has contributed to the development of sophisticated NLP analytics solutions that are utilized by major companies in the telecommunications and insurance sectors. He regularly shares insights as a public speaker for Verint, engaging audiences in Germany and across the EMEA region. His focus on enhancing customer engagement through innovative analytics has positioned him as a knowledgeable figure in the field.